National Gallery of Art Washington/National Gallery of Art - Washington.iso/pc/Readme.txt

Text File | 2002-01-28 | 13KB | 380 lines

The National Gallery of Art, Washington

This Read Me file contains

1. Introduction and setup notes
2. Machine Specification and Configuration
3. Low Memory Problems
4. CD ROM Problems
5. Video Display Problems
6. Keyboard Equivalents
7. Miscellaneous Problems
8. Technical Support


---------------------------------
1. INTRODUCTION AND SETUP NOTES
---------------------------------

The National Gallery of Art program must be installed onto
your hard disk before it can be run. This is because essential
shared system files must be made available to Windows. However,
the data files which the program uses always reside on the
CD-ROM.


INSTRUCTIONS FOR MICROSOFT WINDOWS 95, 98, NT, 2000 and XP

To install the National Gallery of Art, Washington:

1. Exit all unnecessary applications then click on the "Start"
   button and select "Run..."

2. Type D:\setup and click on the "OK" button. (if your CD-ROM is
   not connected to the D:\, please replace this with the letter
   of your drive)

3. Follow the instructions presented to you by the SETUP
   program; you may need to restart your computer.

4. When the SETUP program has finished, click on the "Start"
   button, click on the "Programs" sub-menu, and a new
   "National Gallery of Art" sub-menu should be present.
   Choose this, and then choose the National Gallery of Art
   menu item.

When the program starts up; it displays the contents panel;
click on one of the buttons to begin.

To run the National Gallery of Art again, simply place the CD-ROM
into the drive and repeat step 4 above. You do not need to run
SETUP again.




--------------------------------------------
2. MACHINE SPECIFICATION AND CONFIGURATION
--------------------------------------------

  To correctly run the NGAW program, you need:

  * a Multimedia PC (MPC) or compatible, with 386SX or higher
    microprocessor, 32MB of RAM, 20 MB of available hard disk
    space

  * an MPC-compatible CD-ROM drive (double-speed or higher
    recommended)

  * VGA+ graphics adapter and driver (640 x 480 minimum screen
    size, 256 colors minimum; thousands or millions of colors
    recommended for viewing the enlarged pictures)

  * Microsoft Windows operating system version 95, 98, NT, 2000,
    or XP

  * Audio board and headphones or speakers

  * Microsoft Windows compatible mouse


------------------------
3. LOW MEMORY PROBLEMS
------------------------

National Gallery of Art uses your computer's system memory to
display pictures. If you find that National Gallery of Art runs
slowly or if you encounter out-of-memory errors, the program
probably doesn't have enough memory. Consider doing the
following to improve your computer's performance:


- Close all unnecessary applications.


- If you are running Windows 95, 98, NT, 2000 or XP, try making
  more disk space available. See the Windows User's Guide or
  Help files for more information.


-------------------------
4. CD-ROM PROBLEMS
-------------------------

  IMPORTANT NOTE: Do not remove the CD-ROM while the NGAW
  program is running.

  If the NGAW program cannot find the data files that it needs
  from the CD-ROM, then it will display a dialog box prompting
  you to ensure that the correct disc is inserted into the
  drive, and asking you to tell it the drive letter of the
  CD-ROM device. The drive letter will usually be D, but on
  some systems it may be higher (E, F, G...); it is highly
  unlikely that the CD-ROM drive will be configured as A, B,
  or C drives.

  The program will remember the letter of your CD-ROM drive, and
  should not have to prompt you for it. It will have to prompt
  you if you insert the wrong compact disc into the drive, if the
  drive is manually re-configured to a different drive letter,
  if no disc is inserted when the program is run, or if you run
  the program too soon after inserting the disc (allow a few
  seconds for the drive to recognise the disc).

  If the program does not seem able to read the disc, do the
  following:-
    * if the CD-ROM drive is external to the PC, ensure that it
    is switched on, and correctly connected to the PC
    * ensure that the surface of the disc is dust and dirt free
    * use File Manager to try and access data on the disc (this
      program is useful for finding out the correct drive letter
      of the CD-ROM device)
    * check with your dealer/supplier that the CD-ROM device is
      MPC-compatible.


-------------------------------
5. VIDEO DISPLAY PROBLEMS
-------------------------------

  The National Gallery of Art program requires a screen that is
  set up with a minimum of 256 colors. However, in order to get
  the full benefits of viewing the enlarged pictures, it is
  highly recommended that you run the computer in a screen mode
  that affords thousands of colors - known variously as:-
    * 16-bit screen mode
    * 65,536 colors
    * thousands of colors
    * 32K colors
    * 64K colors

  If your machine is capable of supporting it, then you will
  also get excellent results when running a screen mode that
  provides millions of colors (i.e. 24-bit or 32-bit screen
  mode).

  To view / change the current screen mode

    * View / change the Display Properties (Settings tab). To
      access the Display Properties, run the Display control
      panel; alternatively, right-click anywhere on the
      Desktop area, and then select the "Properties..." menu
      item.

  There are many types of display adapter/driver systems in use
  on today's PC computers. Below we have listed specific problems
  that are known to occur on some display systems. If you have a
  problem that is not addressed below, then please contact your
  supplier, or the manufacturer of the computer. Often a problem
  is fixed by installing the latest version of the display
  driver(s) - know the version of the installed driver(s) before
  talking to a support technician.


5.1  ATI DISPLAY SYSTEMS

  If your computer is running with certain ATI / Mach / Mach32
  display systems, then certain advanced features of these
  systems can cause problems for the NGAW program. Problems
  include crazy-color pictures, and a jigsaw puzzle arrangement
  of the NGAW program's window.

  To correct these problems, do the following:-
   * Launch the "Mach FlexDesk Control Panel" program (its icon
     is usually found in the "Mach Utilities" group in Program
     Manager).
   * Click on the "Advanced..." button (if there is no such
     button, then type OPT whilst holding down the Control
     and Shift keys).
   * Ensure that "Device Bitmaps" is set to "Off".
   * Ensure that "256 Color Palette" is set to "On" (only
     necessary if you are running in a 256-color screen mode).
   * Click OK to close the "Advanced Settings" dialog box.
   * Click OK to close the Control Panel program.


5.2  DELL S3 DRIVERS

  With certain versions of the Dell S3 display drivers, the pages
  that are displayed in the NGAW program's window can have a
  jigsaw-puzzle-like arrangement. This problem can be fixed by
  upgrading to the very latest Dell S3 drivers, or by downgrading
  to older drivers (version 1.32, for example). Contact Dell
  technical support for assistance. The Dell S3 drivers are
  changed by running the "Windows Setup" program in the Main
  group in Program Manager.


5.3  GENERAL SOLUTION UNDER WINDOWS 95

  Many graphics adaptors can be run as a Super VGA adaptor. This
  uses Microsoft's general driver software, and so avoids many
  problems with the manufacturer's driver software. This is often
  a useful solution for laptop computers, where no new driver
  software is available.

  To use the SVGA drivers:

  1. Click the 'Start' button, point to 'Settings', and then
     choose 'Control Panel'.

  2. Double-click 'Display'.

  3. Click the 'Settings' tab

  4. If there is a button called 'Advanced Properties' click
     that, otherwise, if there is a button called 'Change
     Display Type' click that.

  5. Click the 'Change' button next to the 'Adapter Type'.

  6. Click 'Show All Devices'. Write down the current setting in
     case you need to change back later.

  7. In the Manufacturer area, click '(Standard display types)'.
     This is at the top of the list.

  8. In the Models area, click 'Super VGA'.

  9. Click 'OK', then 'Close', then click 'Close' again.

  10. Follow the screen directions. When prompted to restart the
      computer, click 'Yes'.



------------------------------
6. KEYBOARD EQUIVALENTS
------------------------------

  Below is a list of keyboard equivalents supported in the NGAW
  program which will help you navigate through the product, and
  perform certain tasks more quickly.

   Ctrl + F = Find
   Ctrl + G = Find again
   Ctrl + P = Print
   Ctrl + C = Copy text to clipboard
   Ctrl + I = Bring Image Windows to the front
   Ctrl + B = Bookmark this page
   Ctrl + W = Web Link



-----------------------------
7. Miscellaneous Problems
-----------------------------

WINDOWS 95, 98, NT, 2000 and XP

 NO SOUND

 The first item to check when your computer is not making any
 sound is the volume. To do this, open the Volume control
 Accessory: Click the Start button, choose the Programs menu,
 choose the Accessories menu, choose the Multimedia menu or
 Entertainment menu, and finally choose Volume Control from
 this menu. Make sure that the volumes are at a reasonable
 level, and that they  are not muted. National Gallery of
 Art will play its sound at the Wave volume.

 Although the volume that the computer plays at is controlled
 by Volume control accessory, the volume setting on your
 speakers will also affect the loudness of the sound. Please
 make sure that:

 - The volume on the speakers are turned up correctly

 - The speakers are plugged into the mains power or have
   working batteries

 - That the speakers are switched on.

 You should also check that the speakers are plugged in
 correctly. Usually this means they are plugged into the sound
 card on the back of the computer (the headphones socket on the
 front of most computers is only for listening to music CDs and
 CD-ROMs that include music tracks). There may be more than one
 place where the speakers can plug in, and you should check the
 documentation for your sound card to make sure that you have
 the right one.

 If you are still not getting sound from National Gallery of
 Art, then check that your computer can produce any sound at
 all. Click on the Start button, select Settings, and choose
 Control Panel. Now open the Sounds control panel by double
 clicking on it. From the list of Events select one with a
 speaker icon next to it. Now click on the play button (the
 button with the triangle that is located just to right of
 the white box marked 'Preview'). If you can not hear this sound
 play, then there is something generally wrong with your
 computer, and it is not just the National Gallery of Art CD-ROM.
 Please check the settings described above and the manuals that
 came with your computer.

 If you are sure you are getting sound, then try the following
 set of instructions:

 1. Click the 'Start' button, then choose 'Settings' from the
    menu, and then 'Control Panel' from the sub-menu.

 2. Double click on the 'QuickTime' icon in the 'Control Panel'
    window.

 3. In the 'QuickTime Control Panel' window, click on the 'More'
    button at the bottom of the window.

 4. Click on the 'Audio' tab at the top of the window.

 5. Toward the bottom left of the window is a checkbox
    labelled 'Automatic Rate Adjustment'. If this box is
    checked, uncheck it; if it is unchecked, then check it.

 6. Click on the Close button, and click the button 'Yes' in
    the dialog box that appears.

 7. Restart your computer and try running National Gallery of
    Art again.



----------------------
8. TECHNICAL SUPPORT
----------------------

If you experience problems running the NGAW CD-ROM, consult the
notes above, and the documentation that came with your computer.
If you still cannot fix the problem, then please do the
following:-

  * Write down a full description of the problem.

  * Also write down the computer name and model, the operating
    system (e.g. Windows 95 or Windows 98), details of the CD-ROM
    drive (if available) plus any other relevant information
    (e.g. details of the printer, if you are experiencing a
    problem with printing).

  * if you have Internet access, try the NGAW support site at
    http://www.cogapp.com/support/ngaw/

If this fails to solve your problem then:-

  * Send the description of the problem and your equipment:

   - by e-mail to "[e-mail]"

   - fax or voice mail to [phone]

   - by post to:
       NGAW Support
       Cognitive Applications Ltd
       Lees House
       21 Dyke Road
       Brighton BN1 3FE
       UNITED KINGDOM

  For the most efficient support service, please use the e-mail
  address.